....is my glass half empty or half full??

...i'm a half full kinda guy!

it's been a difficult week at work. very tiring. i have to remember that no matter how hard it's been for me it's been harder for the teams that have been trying to wrestle with a new way of working, a new computer system and still keeping the people out there happy. i'm quite protected sat in my office writing guidance and advising people on how to manage cases. working in social care i've always felt very humbled by the fact that by choice, or out of necessity, people invite us into their lives and we should never lose sight of that.... the people are important and we do everything to protect them from the chaos that has ensued in the office this week. it'll be better eventually and this whole personalisation agenda sits very comfortably with social work ethics.... delivering it is a whole other ball game. people, especially the older people i work for, are used to us being involved and sorting things out for them. it's a big cultural shift for them to find us asking what they want us to do for them. placing them in control is at the heart of what we are doing... but i wonder if they want to be in control. often they are quite ill, and frail and simply want us to help them make their world's a little better.... sometimes they can't be bothered with our questions and we are about to ask them more questions. no one could argue against the direction we are travelling in... the hard part is convincing the people we serve that its a good idea... i'll keep you posted on how well it goes....

reading "a brief history of time" stephen hawkings
listening to assorted rolling stones, eric clapton, and beatles songs (for tomorrow night)
watching "come dine with me" (worryingly!!)
drinking cider
eating pizza
thinking of bed!!